The Numbers
• 40% lower turnover in companies with strong DEX (Gartner)
• 22 minutes lost per employee per day to technology issues
• 67% of employees say technology affects their job satisfaction
What Great DEX Looks Like
Day-One Productivity: New employees should be productive within hours, not days. Equipment ready. Accounts created. Training scheduled.
Frictionless Security: Security that protects without creating friction. SSO. Password managers. MFA that works.
Fast Resolution: When something breaks, it gets fixed fast. Not "we'll look into it." Fixed.
Proactive Improvement: Technology that gets better over time, not worse. Regular updates. Performance optimization. Modern tools.
The Business Case
A company with 50 employees losing 22 minutes each per day to tech issues loses over 9,000 hours per year. At $40/hour fully loaded, that's $360,000 in lost productivity annually.
Good IT isn't an expense. It's a multiplier.
